This study aims to examine the management practices and cultural elements present in the work organization of selected de luxe hotels in Metro Manila.  An in-depth interview was administered to Filipino rank-and-file employees, Filipino managers, and expatriate managers that elicited information about their preferred work values, motivation strategies, and conflict resolution styles.

Findings revealed that Filipino mangers and rank-and-file employees preferred expatriate managers who exhibit a leadership style that is participative, and a management style that provides opportunities to develop and contribute expertise toward the company’s goals.  Expatriate managers preferred workers who exhibit a sense of professionalism and responsibility in their jobs.

The study recommends the following: (1) conduct a pre-departure “Cross-Cultural Training Program” for managers who will be sent to any foreign assignment; (2) expatriates may well be advised to increase their level of knowledge, awareness and appreciation of other cultures; (3) government and industry should work collaboratively to integrate inter-cultural competence in the selection process for foreign assignments; and (4) introduce inter-cultural courses in the school curriculum.