Taking note that changes will have to made to improve service delivery at the DOLE, the Institute, along with the agencies in the DOLE Policy and Program Support Cluster spearheaded the review and analysis of the policies and programs of the Department during the past years.  This initiative aimed at finding out the progress made in the areas of policy development and program implementation; the challenges or issues that remain to be addressed; and the key recommendations to consider to further improve DOLE services.

Recommendations in the Transition Report include: 1) defining the DOLE Policy and Program Agenda with focus on the placement of Employment in the National Policy Agenda; 2) making employment opportunities accessible to all; and 3) expanding capacity and opportunity by reaching out to the informal sector, youth, rural workers, persons with disabilities, and returning migrant workers and their families. The Report also calls for the rational enforcement of labor standards, improvement of productivity and quality of workforce, exploration of other means of dispute resolution, guaranteeing workers’ collective rights, and promoting social dialogue through tripartism.

The Report notes that pursuit of these recommendations should be coupled with a management agenda.  Thus, it then outlines the Department’s programs geared toward measuring program performance and accountability; tracking fund utilization; responding to client service issues through improved response time of critical transactions, making DOLE processes public, and issuance of user-friendly guidelines; making the DOLE organizational structure responsive to the needs of its clients; human capital management; and information technology.